Citizens Affairs Unit
The primary portal for receiving complaints, suggestions, and strengthening trust
Administrative Link & Tasks
The unit is administratively linked to the Dean’s Office. It is responsible for all matters related to requests and complaints from citizens (visitors – students – faculty – staff) and adopts the principle of cooperation to overcome difficulties that citizens may face during their visits.
Key Responsibilities
- Receiving citizens, listening to their complaints, and guiding them.
- Receiving all requests addressed to the Dean and presenting them for review.
- Direct supervision of organizing interviews for the Deanship.
- Entering requests through the Citizen Government Electronic System.
- Notifying citizens of actions taken via phone or email.
Unit Objectives
- Representing the institute’s official face in a civilized manner.
- Providing the best possible services to all visitors.
- Ensuring continuous communication with all relevant authorities.
- Promoting the concept of institutional state and modern societies.
Application Mechanism
Clarity of Request: Write the request clearly, specifying the subject and address accurately.
Personal Data: Include full name, phone number, and official email address.
Work Entity: Specify the scientific department or relevant office to ensure a quick response.